Support

All orders will be processed within 3-4 business days upon payment approval, excluding holidays. Goods will be dispatched on regular working days, Monday to Fridays. For handmade products, please allow an additional 5 business days to process and ship your order. We always do our best to complete all of the order as soon as possible. Once shipped, Standard shipments will reach you in 3-7 business days, depending on your shipping location. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please contact us if you have any questions about your order by email at info@aorta-lab.com

Yes! AORTA ships internationally. Shipment charges will be calculated based on the weight/size of your package, shipping location, and other various charges. If you would like to place an international order, please choose according to the order form when you purchase our product.

International Custom Duties

Please note, International orders may be charged customs fees by the destination county’s government. We have no control over if, and how much you are charged for customs. We are not able to be responsible for any additional charges the destination country imposes on you.

Shipping costs depend on the size of the order. All orders are traceable. All international orders are sent by airmail here are the breakdowns for domestic and international shipping prices.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.

Once an order is placed it cannot be modified or cancelled by the customer, orders go immediately into our automatic fulfillment system which we are unable to interfere with. If you have made an order in error, you have the possibility to return the goods after delivery.

Thank you for your purchase, if your product is faulty, maybe we sent you an incorrect order by mistake, send it back to us within 7 days of delivery for a full refund (including shipping*). All items must be returned in original condition and in the original AORTA packaging and paperwork including the shipping box.

If you change your mind and would like an exchange of product, we will still reserve the right to offer you store credit if the product is returned within 5 days after delivery, but all costs associated of the return shipping/handling is on your responsibility, please not that there will be subject to a $20 restocking fee. Please note that you are liable for the item.

However, all sale priced items are final sale and are unable to be returned. All items must be returned with the hang tags attached with all original packaging and paperwork. Any merchandise without these items or considered worn may not qualify for a return. Please contact info@aorta-lab.com . Please allow 7 business days from the time we receive your return for it to be processed.

Clean & Care

While we have tried to accurately display the colors and tones of our products on our website, the actual colors you see will depend on your screen and may not be accurate. Indeed our product is made with premium top grain vegetable-tanned leather.

Vegetable-tanning uses a natural dying process and is generally done without applying any protective coating to the actual material. This process emits fewer chemicals and allows the leather to retain its natural look. In addition, this finish will show natural marks inherent to the hide. Due to the natural process, water drops, oil, makeup, and permanent dyes can unfortunately stain tanned leathers may stain the surface of vegetable-tanned Leather. However, with time the leather should slowly develop an organic broken-in finish. Instead of wearing out, a well treated piece of leather will age like a good Scotch and made to last for many years.

Please keep your bag away from intense sunlight, heat, and humidity. Exposure to water, oil, makeup, and permanent dyes can unfortunately stain tanned leathers. For dirt try gently dabbing the leather with a clean, dry cloth. Do not clean with water as this may stain. Store your products in the AORTA anti-humid dust bag provided to you when not in use. Avoid contact with rough surfaces, ink marks, grease, permanent dyes, and oil stains as they are not removable and should be left alone.

Our products are made by hand from natural materials so some inequalities of materials and colors are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

1 -- Find a clean/dry/flat area.

2 -- Insert hands into the AORTA cotton protection bag/cotton piece.

3 -- Gently wipe the item body with the cotton bag to remove dust and dirt.

4 -- To re-shine edges gently rub with the cotton bag 10-15 times (Be sure to start from one end to the other).

5 -- Repeat the process every 2-3 months.

6 -- Please note that water stain may occur when the product gets wet without water resistance protection solution.

Spot clean your bags with a soft sponge or bristled brush. If the bag is heavily soiled, use mild soap and cold water, and do this only if necessary and on specific areas. Never use detergent. Do not machine wash or machine dry. Each leather pieces are uniquely made from individual selected skins.

Always treat leathers with care and respect that a luxury garment deserves. For Maximum Protection against water and dyes use AORTA premium protection package, please visit (aorta.com/support/cleanandcare) for detail.

• This warranty does not cover used items, leather scuffing, marked fabrics, loose stitching or general wear & tear from use.

• We cannot be held liable for damage caused to personal property whilst using AORTA products.

• If you do experience any problems with a product after purchase, please contact us and we will do our best to help.

• This warranty is valid unless otherwise stated on the product page.

• You must notify us within 5 working days from delivery if you believe your product has a defect.

For information about placing a large order for a special event, please email the sales team at info@aorta-lab.com. In the email, tell us about your upcoming event, and if possible, the products and quantities that you may be interested in, and we will respond to you with more information.

Please email info@aorta-lab.com for further information, but don’t forget to tell us more about your retailing details, it will be our pleasure to know more about your plan!

We have the capability to screen print, emboss and laser company logos or apply artwork on our items. For more information, please email the sales team at info@aorta-lab.com.