When will I receive my order?
All orders will be processed within 3 business days upon payment approval, excluding holidays. Goods will be dispatched on regular working days, Monday to Fridays. For handmade products, please allow an additional 5 business days to process and ship your order. We always do our best to complete all them as soon as possible. Once shipped, Standard UPS Ground shipments will reach you in 2-6 business days, depending on your shipping location. You are able to select your shipping cost and options at the time of checkout. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. Please contact us if you have any questions about your order by email at firstname.lastname@example.org
Do you ship internationally?
Yes! AORTA ships internationally via UPS. Shipment charges will be calculated based on the weight of your package, shipping location, and other various UPS charges. If you would like to place an international order, please choose according to the order form when you purchase our product.
Shipping costs depend on the size of the order. All orders are traceable. All international orders are sent by airmail Here are the breakdowns for domestic and international shipping prices.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.
International Custom Duties
Please note, International orders may be charged customs fees by the destination county’s government. We have no control over if, and how much you are charged for customs. We are not able to be responsible for any additional charges the destination country imposes on you.
How do I return an item ?
Complete the return form included on your packing list and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from the package.
Ship your package using a carrier of your choice and keep the tracking details for your records. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.